Communication Skills-Oral

Communication is lifeline of any organization, It can make or break ...

Communication is lifeline of any organization, It can make or break any organization.

Business Communication Skills

PREAMBLE:

Effective communication is the lifeline of all business and social activity.

So essential is Communication that it can, not only bring about a change, but can also transform life and life processes.

This interactive workshop aims to improve and develop all forms of Communication through practical and relevant techniques.

DURATION: 2 Days.

KEY FOCUS:

Pass simple messages between individuals more effectively Communicate with higher level of confidence.

Practice the ABC–in all modes of communication, especially in our mails.

Interaction Skills with taking personal responsibility Create finesse and polish when dealing with customers in person.

Iron out unacceptable behavior in our individual communication patterns Be assertive in communicating and learn to push back effectively Create a Personal Action Plan with a view to implement the above.

WHO WILL BENEFIT:

Everyone who wants to improve his / her ability to communicate messages in the most clear, precise, and accurate way.



Written Communication Skills

It’s the core strength of electronic mails, proposals or the MOU’s....



It’s the core strength of electronic mails, proposals or the MOU’s. Drafting accurate mails and giving the clarity has become the biggest challenge

Prelude:

Compelling correspondence is the life saver of all business and social action.

So fundamental is Business Communication that it can, achieve a change, yet can likewise change life and life measures.

This multi day workshop plans to improve the relational abilities of people and groups.

It has been intended to upgrade the certainty of youthful experts in all social and expert collaboration.

The emphasis is on imparting adequately inside the association – with bosses, partners and colleagues, and furthermore outside the association - with esteemed customers and clients.

Everybody realizes how to convey, however this program expects to hone those abilities until what the 'collector' hears isn't just what the 'sender' said, yet additionally what he implied.

Key Take Away:

  • To furnish members with a comprehension of different sorts and styles of correspondence.

  • To assist members with improving their relational abilities, to guarantee better business results for themselves and their association.

  • To uplift the familiarity with members towards the job of successful Verbal, Non-Verbal and Written Communication in the Business climate.

  • To analyze and limit the imperfections and hindrances in correspondence.

Presentation Skills

Presentation involves presenting self, presenting a topic, presenting...

Presentation involves presenting self, presenting a topic, presenting a product and the art of selling In the fast pacing business world one of the vital necessities for a fruitful pioneer and business chief is the capacity to impart.

The capacity to convey changes his musings and thoughts right into it.

Making viable introductions to bunches both inward and outer to the organization is a vital feature of correspondence.

Making viable introductions is one region where next to no center is given.

However calibrating this expertise would have a prompt effect particularly since introductions are generally made to a gathering of individuals at a point as expected.

This program takes a gander at the efficient cycle of introduction conveyance.

Input is a significant instrument utilized in this workshop for self-disclosure and finding out about one's introduction style.

The intelligent procedure centers around conquering stage dread and creating certainty to talk in open right from the beginning.

The push is to bring out and build up the characteristic talking style of members and improve them as opposed to uphold a fake model.

Key Take Away:

See how to upgrade one's introduction abilities.

Zero in on suitable prepping for an introduction.

Non-verbal communication – A Head to Toe Analysis.

Convey Informative and Persuasive Presentations with high effect.

Disguise customs of building viable Presentations.

Get criticism on Presentation styles, with the goal that members can activity plan for change.



Customer Centricity

Customer is the best asset of any organization, keeping customers...

Customer is the best asset of any organization, keeping customers centric approach is the secret of successful organization.

Focus on Customers and Put Them at the Center:

Thoroughly understand your customers’ mindsets (perceptions, wants, needs, and desires) and build experiences for them.

Define the ideal, holistic journey and customer experience from the customer’s point of view, from start to finish.

Anticipate and Answer Customer Needs:

Build solutions that support and engage your customers through their journey; answer questions before they are asked, help guide them to the next step in their process, and empower and educate them throughout the experience.

Exceed Customer Expectations:

Listen to your customers at every step of the journey to provide additional value.

Understand their perceptions, pain points, and emotional states so you can create an experience that exceeds their expectations.

Over-Deliver Value to Your Customers:

Focus on building long-lasting relationships with customers to maximize value and loyalty.

The job is never ending you must continue to provide value through post-purchase interactions as well.

By the end of the workshop, you will be able to :

  • Identify what do you mean by Customer Centric organisation.

  • Know the steps to become a Customer Centric organisation.

  • Find opportunities to identify customer needs.

  • Analyse Customer Needs.



Negotiation Skills

A penny saved is a penny earned. Negotiation helps not only to save...

A penny saved is a penny earned. Negotiation helps not only to save cost but also to get the extensive profitability in the short period.

Negotiation is a dynamic process. It is a meeting involving two (or more) people with different thoughts, views and intentions, yet with potentially a common aim – to come to an agreement.

  • Get him/her to reveal his/her initial stance and full “shopping list” as early as possible.

  • Never give a concession – trade it reluctantly (and preferably at a profit) and justify each concession you trade.

  • Keep the whole package in mind the whole time – keep searching for variables.

  • Don’t let it become a personal battle.

  • Understand the principles of long term partnerships in business discussions.

  • Plan for successful negotiation.

  • Use a range of negotiating techniques and strategy to arrive at better deals for your function.

  • Create an Action Plan for the above.



Conflict Management Skills

Conflicts are good and healthy, if handled in the most productive...

Conflicts are good and healthy, if handled in the most productive way.

Preamble

Whenever people are involved, conflicts are bound to happen. Conflicts of interests, opinions, ideas, goals, decisions etc….will occur in everyday human transactions.

This more or less determines the health of the team. If conflicts do not happen in a team, then there is something gravely wrong.

This workshop aims at creating an approach of accepting conflicts as a positive situation, and handling them to arrive at productive conclusions.

Key Focus

  • To understand the premises of conflicts in a working team.

  • To learn the various approaches to conflicting situations.

  • To understand the roles of different parties involved in the conflict.

  • To arrive at a mutually beneficial decision.



Personal Effectiveness

Personality is our strength ,to develop effective ....

Personality is our strength to develop effective personality we need to hone five competencies.

At the core of the Psychological Contract is a way of thinking - not a cycle or an instrument or a recipe.
This mirrors its profoundly critical, changing and dynamic nature.

The manner in which we characterize and deal with the Psychological Contract, and how we comprehend and apply its supporting standards in our connections - inside and outside of work - basically characterizes our humankind.

Regard, sympathy, trust, compassion, decency, objectivity - characteristics like these portray the Psychological Contract, similarly as they describe an acculturated viewpoint to life overall.

The responsible individual has the vital position and ability for such extreme duty.

Responsibility isn't reasonable or sensible where authority and ability are insufficient for the obligation concerned.

Responsibility is diverse to obligation. Responsibility isn't by and large assigned, while duty usually is.

Responsibility for the most part requires an individual to have obligation reaching out past the exhibition of an assignment or obligation, to having opportunity in deciding and possibly changing how the duty is worked out

The acknowledgment of moral duty is which isolates the grown-up from the kid. It's the incredible jump forward into development.

Obligation is the sign of the completely incorporated, completely working person.



Creative Problem Solving

Solving the problem in the right possible way with the right....

Solving the problem in the right possible way with the right gloves is the secret of creativity.

Creative Problem Solving (CPS): is a deliberate process for solving problems or finding opportunities, used when you want to go beyond conventional thinking and arrive at creative (novel and useful) solutions.

(You can see an illustration of the model here.) When facilitating CPS, the most important word in the description above is "deliberate." Whenever CPS is used, someone is responsible for facilitating the process; that is, for making process-related decisions, for using the process correctly and effectively, and for assuring that the goal is reached - that a novel, useful, and implementable solution is found.

First, let's consider problems and opportunities. CPS is a great choice if you want new thinking, new ideas, new solutions.
It's a great choice if you find you are stuck, if you can't solve a certain problem (or problems), even if - especially if - you're not sure what the problem is.
CPS is a great choice if you are missing opportunities, or if you want to take advantage of the opportunities before you.

Second, let's consider leadership. Creative thinking and innovative vision are core leadership competencies. CPS provides a structured way for leaders to harness creative thinking, to lead the way to breakthrough innovations, to envision desired future states, and to determine how to get there.



Interview Handling

Interview means it’s the interview of the person....

Interview means it’s the interview of the person.

Why this program?
Recruitment today is a very important activity in the success of a software company.
In addition to the HR team the line Managers play a key role in representing the company and in screening the candidates.
It is essential that they find a balance between ‘selling’ the company and ‘screening’ technically.
And this has to be done amidst the pressure and deadlines that they face.
Most line managers have had no formal inputs on how to conduct interviews effectively.

Who is it for ?
This two-day program is designed for people from Non-HR (Sales Managers, Customer service Managers etc.) to hone their skills in interviewing

What will the participants learn?
The interview process and its importance.
How to prepare for the interview, managing time.
The opening and building rapport.
What Questions and how to ask them.
Evaluating responses, active listening and body language.
Answering questions.
Closing on a positive note.
Giving feedback on the candidate, documentation.


What is the take away at the end of the day?
At the end of the workshop participants will have an appreciation of the importance on the interviewing process in quality recruitment.
They will know how to prepare for and conduct interviews effectively so that whatever the outcome, the candidate leaves with a positive impression of the company.

Objectives

  • Understand the importance of conducting an effective interview in today’s context.

  • Practice and ensure a selection plan and process.

  • Prepare questions and develop effective questioning technique.

  • Internalize the interview process.

  • Presenting a ‘no-hire’ decision.

  • To build confidence through role plays.



Client Interaction Skills

Expressing the experience is the said challenge...

Expressing the experience is the said challenge of 21st century

PREAMBLE:

Effective Client interaction is the lifeline of all business and social activity.

So essential is Business Interaction that it can, not only bring about a change, but can also transform life and life processes.

This two day workshop aims to improve the communication skills of individuals and teams.
It has been designed to enhance the confidence of young professionals in all social and professional interaction.

The focus is on communicating effectively within the organization – with superiors, colleagues and team members, and also outside the organization - with valued clients and customers

Everyone knows how to interact, but this program aims to sharpen those skills until what the 'receiver' hears is not only what the 'sender' said, but also what he meant.

WORKSHOP OBJECTIVES:

  • To provide participants with an understanding of various kinds and styles of Interactions.

  • To help participants improve their interaction skills, so as to ensure better business results for themselves and their organization.

  • To heighten the awareness of participants towards the role of effective Verbal, Non-Verbal and Written Communication in the Business environment.

  • To diagnose and minimize the defects and barriers in communication.



Service Excellence

To become good to great, great to unbelievable ...

To become good to great, great to unbelievable by uplifting the quality of service.

Focus on Customers and Put Them at the Center:

Thoroughly understand your customers’ mindsets (perceptions, wants, needs, and desires) and build experiences for them.

Define the ideal, holistic journey and customer experience from the customer’s point of view, from start to finish.

Anticipate and Answer Customer Needs:

Build solutions that support and engage your customers through their journey; answer questions before they are asked, help guide them to the next step in their process, and empower and educate them throughout the experience.

Exceed Customer Expectations:

Listen to your customers at every step of the journey to provide additional value.

Understand their perceptions, pain points, and emotional states so you can create an experience that exceeds their expectations.

Over-Deliver Value to Your Customers:

Focus on building long-lasting relationships with customers to maximize value and loyalty.

The job is never ending you must continue to provide value through post-purchase interactions as well.

By the end of the workshop, you will be able to:

  • Identify what do you mean by Customer Centric organisation.

  • Know the steps to become a Customer Centric organisation.

  • Find opportunities to identify customer needs.

  • Analyse Customer Needs.



Metamorphosis

Change is the need of life, every plant needs to transform....

Change is the need of life, every plant needs to transform now or later

Preamble

In an environment wherein the only certainty is change, the one source of lasting competitive advantage is continuous innovation; learning blended with speed to support this change

This session calls us to understand that change is good and will take us forward towards our organizational goals.

You will gain more confidence to bring forth creative new ideas and to anticipate and cope with change and unfamiliar situations.

The workshop is carefully devised and integrated to enhance achievement of the primary objectives: "Change and Challenges are catalysts for growth, development and success".

Organizations, systems, processes and employees have to adapt to change-- to grow and remain profitable.

WORKSHOP OBJECTIVES

  • Understand the business of paradigms and the set of rules that governs our pattern of operation.

  • Highlight the key message - "Change and Challenges are catalysts for growth, development and success.

  • Be more prepared to drive and implement change initiatives.

  • Internalise the steps for implementing change.

  • Develop a personal action plan, so as to implement the learning’s of the workshop during the course.



Cross Culture Sensitivity

Since we leave in heterogynous world it is really important...

Since we leave in heterogynous world it is really important to be sensitized about the cultures.

Forget the saying 'the world is getting smaller' - it has gotten smaller. Advances in transport and communications technology combined with the development of a world economy have resulted in people from different nations, cultures, languages and backgrounds now communicating, meeting and doing business with one another more than ever.

Culture comes in many shapes and sizes. It includes areas such as politics, history, faith, mentality, behaviour and lifestyle.

In the majority of cases where the business failed due to cultural insensitivity, it was because of the assumption that 'if it is OK for us it is OK for them'.

If businesses want to succeed internationally, cultural sensitivity must be at the heart of everything they do from their personal inter action and relationships with clients to the products/services they develop

KEY FOCUS

This workshop’s goal is to create awareness for participants in appreciating the differences in the culture, traditions, the social and business life styles of professionals in a different setting from his or her own.

Also to be able to adapt without losing your own individuality.

OBJECTIVES:

  • Create awareness of the differences in the working culture, traditions and corporate practices between India, the USA and UK.

  • Overview of the way people work and relate to each other respectively in the USA, UK and India.

  • Understand the culture, habits, patterns etc.

  • To understand the culture and its elements and how they affect business.



Activity/Time Management

Time management” is the process of organizing and planning...

Time management is the process of organizing and planning how to divide your time between specific activities.

Time is money, money is time hence it becomes important to manage time effectively.

Your effectiveness and efficiency increment

You work more diligently in the equivalent time interval as another man.

More work done, implies more things learned.
In this manner you'll assemble substantially more experience than others for a similar time contributed.

You'll learn quicker how to tackle your job quicker.
You're more engaged and in this way you focus harder on your work.
You'll advance all the more quickly.

You have more command over your life

At the point when you practice time the executives, you can handle the manner in which your life goes.

You have a superior impression of what work you can accomplish and what work will be finished.

You are better coordinated and keep cutoff times from turning into an issue.
Cutoff time crises are obscure to you, rather you invest your energy loosening up when others are worrying over work.

Invest more energy for pleasure On the off chance that you love life, you need to rehearse time the board.

Since it permits you to appreciate life without limit, would what you like to do and encounter what you need to encounter.

Since your work hours are substantially more profitable, you can really work keenly and accomplish more.
This outcomes in more available chance to go through with your family and doing relaxation exercises.



Change Management

Change is the need of life, every plant needs to transform...

Change is the need of life, every plant needs to transform now or later.
Managing the change with forecasting the future and adapting to the new normal.

Great performers become managers. However they are not trained on managing the performance of their team members.

They are unable to use effective people skills to deal with work and performance related issues.

This project defines `Managing People’ as an ongoing communication process between the manager and the team member. Both need to be clear about the role definition, performance parameters and priorities, success criteria, understanding barriers to performance and ‘raising the bar’.

Key Take Away:

Create a greater appreciation on your role as a leader in the existing environment and initiate activities in line with this role.

Understand ‘Key Management Processes’ and how you can apply them effectively in your day to day working to get results from your teams.

Imbibe and apply skills of Delegation & Motivation as part of the leader’s role in the team.
View the role of Manager/Leader primarily as that of “Developing People” to perform to their maximum potential, plot a growth path for them and guide them through the development process.